Continuity of operations — critical systems/services checklist
How quickly a company can get back to business after an emergency often depends on pre-emergency planning. A business should identify what critical internal and external systems and services are required to maintain basic operations. Those identified critical areas should be included as action items within a business continuity of operations plan.
The following areas should be considered in the development of a continuity of operations plan:
Utilities
- Electric power
- Gas service
- Water service
- Sewerage service
- Trash disposal
Internal systems
- Fire protection
- Hydraulic systems
- Compressed air systems
- Security and alarm systems
- Elevators
- Heating, ventilation, and air conditioning systems
- Manufacturing and pollution control equipment
- Communication systems, including voice and data computer networks
- Auxiliary power sources (i.e., batteries, generators, etc.)
External services
- Transportation (e.g., shipping) systems, including air, highway, railroad, and waterway
- Public transportation services
- Roadways, bridges, etc. that could prevent access to the property
- Raw material and sub-assembly vendors
- Shipping contractors
- Support products (i.e., paper, ink, computer supplies, packing materials), suppliers, shippers, similar vendors
- Payroll services
- Public services, including fire, emergency medical, and police services
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Copyright ©2014, ISO Services, Inc.
The recommendation(s), advice and contents of this material are provided for informational purposes only and do not purport to address every possible legal obligation, hazard, code violation, loss potential or exception to good practice. The Hanover Insurance Company and its affiliates and subsidiaries ("The Hanover") specifically disclaim any warranty or representation that acceptance of any recommendations or advice contained herein will make any premises, property or operation safe or in compliance with any law or regulation. Under no circumstances should this material or your acceptance of any recommendations or advice contained herein be construed as establishing the existence or availability of any insurance coverage with The Hanover. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.
LC FEB 2019-394
171-10022 (9/16)