Terms and Conditions

The following terms and conditions govern the use of any The Hanover site(s). By using such site(s), you agree to each of these terms and conditions. Please read them carefully. If you do not accept these terms and conditions, please do not continue your use of, and/or access to, this or any other site of The Hanover Insurance Group.

The Hanover Insurance Group with Eagle icon and Citizens Insurance are trademarks of The Hanover Insurance Group, Inc. The Hanover may also claim trademark, service mark, and/or other proprietary right(s) in or to other names, tag lines, marks, images, symbols, logos and icons contained or displayed in this site. Any unauthorized use of such marks, images, symbols, logos, or icons may violate copyright, trademark, and/or other laws, statutes, codes or regulations. Any questions as to whether a particular name, tag line, image, symbol, logo or icon is a trademark or service mark of The Hanover should be directed to:

Office of the General Counsel
Attn: Corporate Secretary
The Hanover Insurance Group
440 Lincoln Street
Worcester, MA 01653

The Hanover maintains all copyrights relating to this site. The Hanover copyrights or has licensed copyrighted works from others. Any copying, reproduction, distribution, modification, reuse, transmission, reposting or other use of the content of this site, or any portion hereof, for any purpose, including without limitation any text, video, audio, or images contained in this site in any form or by any means, electronic or mechanical, without first obtaining written permission from The Hanover is prohibited. You may request written permission from our Corporate Marketing Department at (508) 855-4151 or email logos@hanover.com.

References made throughout this site to "The Hanover" or "The Hanover Insurance Group " refer to a group of companies which are subsidiaries and/or affiliates of The Hanover Insurance Group, Inc. Not all of the companies that make up the group entitled The Hanover Insurance Group are licensed in every jurisdiction. Not all products or services are available in every jurisdiction.

Note that AIX Specialty Insurance Company, a member of The Hanover Insurance Group, is an unlicensed, non-admitted insurer in numerous states, including the State of California. Any policy issued by AIX Specialty Insurance Company in the State of California must be produced by and through an a licensed California surplus lines broker.

The information contained in this site is for informational purposes only. It is not an offer to sell or a solicitation of an offer to buy any insurance product or security. The Hanover Insurance Group, Inc., its subsidiaries and affiliates will not sell their products where it is unlawful under the insurance laws or other laws of any jurisdiction.

THIS SITE AND ALL CONTENT CONTAINED HEREIN IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND OR NATURE, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE. THE HANOVER DOES NOT WARRANT OR REPRESENT THAT EITHER THIS SITE OR THE SERVER BY WHICH THE SITE IS MADE AVAILABLE IS OR WILL BE FREE FROM HARMFUL OR DAMAGING COMPONENTS, INCLUDING WITHOUT LIMITATION VIRUSES OR DISABLING DEVICES, NOR DOES THE HANOVER WARRANT OR MAKE ANY REPRESENTATION CONCERNING THE USE OF MATERIALS ON THIS SITE, OR THE RESULTS OF SUCH USE, WHETHER IN TERMS OF THE RELIABILITY, ACCURACY, OR CORRECTNESS THEREOF, OR OTHERWISE. THE HANOVER NEITHER REPRESENTS NOR WARRANTS THAT THE USE OF THE MATERIALS DISPLAYED ON THIS SITE WILL NOT INFRINGE RIGHTS OF THIRD PARTIES NOT OWNED BY OR AFFLILIATED WITH THE HANOVER. THE HANOVER DOES NOT WARRANT OR REPRESENT THAT THIS SITE IS OR WILL BE FREE FROM INACCURACY, DEFECT, ERROR OR INTERRUPTION, OR THAT THE FOREGOING, IF ANY, WILL BE CORRECTED.

The Hanover shall not, under any circumstances, be liable for any damages, claims, losses or expenses, including without limitation any direct, indirect, special, incidental or consequential damages, arising out of or in connection with this site, including without limitation any use of and/or any inability to use this site, for any cause of action of any kind (including tort, contract, negligence or strict liability). The foregoing shall apply even if The Hanover, or a duly-authorized representative thereof, has been advised of the possibility of such damages, claims, losses or expenses. Applicable law may not allow the limitation or exclusion of liability and/or certain damages, and the aforementioned exclusion(s) and/or limitation(s) may, therefore, not apply to you. However, the total liability of The Hanover to you for any and all damages, claims, losses or expenses arising out of or in connection with this site shall not, in any event or in any circumstance, exceed the amount paid by you, if any, in order to access this site.

The Hanover shall not be responsible or liable for any computer virus or other contamination of your system. It is your responsibility, and not the responsibility of The Hanover, to scan any downloadable materials received over or from the Internet. By using this site, you accept, at your own risk, that the Internet and/or such other on-line medium as may be applicable may not perform as intended, and that transmission of information on-line, over the Internet, or via electronic means may be insecure, unstable and/or unreliable.

Any use of this site, and the terms and conditions contained herein, shall be construed and controlled by the laws of the Commonwealth of Massachusetts, exclusive of its conflicts of laws provisions. By accessing this site, you agree to the personal jurisdiction of the state and federal courts sitting in the Commonwealth of Massachusetts.

In the event that any provision of these terms and conditions should be determined to be invalid, unenforceable or unlawful, for any reason, the invalid, unenforceable or unlawful provision shall be severable from the provisions remaining, and the provisions not held to be invalid, unenforceable or unlawful shall remain in full force and effect.

Any dispute with respect to this site shall be fully and finally settled by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, and judgement upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Venue for the arbitration shall be in Worcester, Massachusetts.

Links to external sites may be provided as a convenience to visitors to The Hanover site. The Hanover does not vouch for, warrant, or assure the accuracy, availability, or suitability of any external sites. The Hanover shall not be directly or indirectly liable or responsible in any manner for any loss or damage caused, or allegedly caused, by or in connection with any external site connected by a link to The Hanover site, including without limitation any such site’s use of information and/or terms thereof. A link to any external site does not constitute endorsement of, adoption of, or agreement with the views, products and/or services offered on such sites.

In the event that you purchase products from The Hanover or a third party, that purchase shall be governed and controlled by the terms and conditions of the agreement(s) applicable to that transaction. This site does not amend, modify, or supplement such agreement(s).

The Hanover may, at any time and at The Hanover’s sole discretion, change or modify this site, including without limitation its content and availability, without notice. There is no commitment on the part of The Hanover to update the information contained herein. The Hanover may also change or modify these terms and conditions, and in the event that The Hanover should do so, your use of this site following such change or modification shall constitute your agreement to changed or modified terms and conditions.

The content of this site, including any online calculators and any links to other sites, is provided for general informational purposes only and is not intended to supply professional advice of any type, including without limitation any tax, financial, accounting or legal advice. If you have a question that requires such advice, you should consult a qualified professional for a personal consultation.