Contact Us
We’re here to help. Call us or use our online service at your convenience.
For individuals:
| Billing and Policy Service Questions | My Hanover Policy | 800-922-8427 |
| Report a Claim | 800-628-0250 | |
| Report a Platinum Claim | 800-799-6977 | |
| Check Status of a Claim | 800-628-0250 | |
| Get a Quote |
For business insurance:
| Billing and Policy Service Questions | 800-922-8427 | |
| Report a Claim or Check Status of a Claim | 800-628-0250 | |
| California Workers' Compensation Policyholders | Submit an Appeal or Request for Action |
For Hanover agents:
| Business Insurance Agency Helpline | 800-626-6601 |
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Quick Access Extensions
Claims inquires: Press 1
Billing inquiries: Press 2 Endorsement or Policy Issue status: Press 3 Technical assistance with POS/TAP: Press 4 Coverage questions (including risk eligibility and underwriting assistance): Press 5
Repeat Menu: Press 7 |
Write to us:
| Corporate mailing address | The Hanover Insurance Group, Inc. 440 Lincoln Street Worcester, MA 01653-0002 |
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| Hanover Bill Payment Addresses | REGULAR MAIL: The Hanover Insurance Company PO Box 580045 Charlotte, NC 28258-0045 |
OVERNIGHT: The Hanover Insurance Company C/O Branch Banking & Trust Attn: Retail Lockbox - 580045 5130 Parkway Plaza Blvd. Charlotte, NC 28217 |
| Citizens Bill Payment Addresses | REGULAR MAIL: Citizens Insurance Company of America Department 77360 PO Box 77000 Detroit, MI 48277-0360 |
OVERNIGHT: JPMorgan Chase Lockbox Processing |