Reviews and testimonials from our customers
We are committed to being there when our customers need us. Day in and day out, our skilled claims professionals help us deliver on this promise – getting people back on the road, back into the homes, and back to business after the unexpected occurs. Every claim – no matter how big or how small – is important to us. We're proud to share these reviews from our policyholders.
Hanover reviews
“Very fair pricing and coverage. Customer service is easy to deal with. Easy-to-understand invoicing and flexible payment schedule.”
- HappyJoe2, clearsurance.com
“I cannot find one detail of my claims-handling process that could have been improved upon. They exceeded every expectation that I had. I have unfortunately experienced many auto claims thru the years, and out of five various insurers, The Hanover was head and shoulders more attentive and prompter that any other company I have dealt with.”
- Arthur, wallethub.com
“[I had] wind damage to [my] fence and roof. Property Adjuster, Andrew O. (WI). was nothing but professional, prompt and wonderful to deal with. [I] made the change to Hanover a few years ago to save money. Well, cheaper doesn't mean you have to sacrifice on customer service. We are sold on Hanover and will be customers for life. Exceptional company and staff.”
- deilen863, wallethub.com
“...I've had claims for both home and auto), but fortunately, every interaction--from adjusters, customer service, contractors, agent, etc. has been a positive and smooth experience. I confidently recommend Hanover/Citizens.”
- Barbara M., Google Review
“Hanover Insurance Group is the best insurance company I have ever had. I have been a customer for a few years now and can say that all my correspondence has been very positive and prompt. I have had an auto claim and the process went very smooth.”
- Andrea, Google Review
“Our claims have been easy to report. Our claims have not had any hassles and everyone in claims has been polite and easy to deal with!”
- LadyArchitek, clearsurance.com
“Hanover resolved our auto claim promptly, fairly and with courtesy. They preserved my teenage driver's dignity throughout the process and provided us with guidance for moving forward. Thank you, Hanover, for being with us during a difficult time.”
- Hilary H., Wallet Hub
“I had locked my keys in the car and needed to get it open to make it to pick up my children. I called and they asked the provider to expedite the service call. They were there in less than 10 minutes. I was amazed by their concern for their customer.”
- mdlcfp, clearsurance.com
“[Our adjuster] was always there to follow up and assist every step of the way. She would call to check on not only work progress, but problem diagnosis and estimating. She was always pleasant, patient and knowledgeable with attention to detail. This included helping us deal with the contractor to help keep costs down. She was also very clear explaining what was covered and what wasn’t, including deductibles and depreciation. Her guidance and follow-through were greatly appreciated.”
- A Connecticut customer
“Nothing but a great experience. Tom handled my claim quickly and professionally. I would recommend both him and Hanover to anyone. My claim was for home insurance and everything was done within days, including the repairs! Great company!”
- Daveg_14, Wallet Hub
“I have been a client with Hanover for almost 20 years, living in the west suburbs of Chicago. Unfortunately, in 2009 our home was damaged by a hail storm and then again in May 2019. In both instances, Hanover was prompt, professional and courteous in settling the claim(s). I would highly recommend this company.”
- rdscps, Wallet Hub
“Amazing people made the whole experience so easy”
- A New Hampshire customer
“My home was broken into by three masked raccoons who made a total mess of my furniture, belongings and entire house. They came in by sitting on a skylight screen that collapsed under their weight. When I called Hanover, I was treated with professionalism, empathy and reassurance that all would be well. Dan…was my adjuster and he listened to me and treated me with kindness and professionalism. I have been a Hanover Customer for years and they were there for me when I needed them most.”
- gabkat, Wallet Hub
“My claims team was awesome! They answered any question I asked and kept me well informed throughout the process with what was happening and what to expect next.
- Mindy B., Wallet Hub
“I had the pleasure of speaking with one of your adjustors who was extremely kind and diligent. I am a disabled senior citizen and it often seems that in dealing with large companies, the respect level is a lot different than the old days. He was extremely conscientious and well mannered. My wife and I will not hesitate to pass on our experience to everyone that we know.”
-A Michigan customer
“This was my first experience with an auto claim and I could not have been more pleased with the service I received from Hanover—from the initial representative to the two adjusters that were involved. They were responsive, courteous, kept me in the loop and made this process so much better than I could have imagined. I am so happy I have Hanover!”
- lindaleepace, Wallet Hub
“[My Hanover adjuster]…stayed right on top of the claim and each invoice that was submitted, all the while keeping me informed of the claim progress…made me feel like ours was the most important one on her desk. Thank goodness Hanover was there and did everything as promised in our policy. I am truly grateful to Hanover for taking such good care of us!”
- A Wisconsin customer
“I had the pleasure of speaking with one of your adjustors. [His] demeanor as well as his concern for my situation was extremely kind as well as diligent. He was very professional, kind and extremely conscientious. [We] will not hesitate to pass on our experience to everyone that we know...”
- A Michigan customer
“…this has got to be one of the nation’s greatest insurance groups we have! I worked in insurance for 12 years…and they had nothing on you.”
- A Louisiana customer
“Unfortunately, I've had a claim. Hanover made my terrible experience so much better. I had a new car three days later. My medical adjuster was in contact with me daily. Whenever I needed something, they were there for me...They made filing a claim easy. Knowing I'll be in good hands if this ever happens to me again will make me a loyal customer for years to come!”
- Kayla, Google Review
“My current Hanover premium is less than 25% of my former insurer....And, it's not all about the money, their personnel were very professional and friendly.”
- Doug, Google Review
“Very satisfied with Hanover! Website is easy to follow; customer service is knowledgeable and pleasant.”
- Terry, Google Review
“…helpful, communicative and pleasant…as smooth as possible.”
- Nicole, Google Review
“…attention to detail and patience…professional and very thorough.”
- An Illinois customer
“Everyone was quick in processing my claim...This has been a stress-free experience for me.”
- A Tennessee customer
“Had Hanover for car and home for over 10 years. Personalized service in an impersonal business. Luckily, we haven't had to file many claims but when we have, the response was immediate and matters were resolved quickly. Agent has always been super responsive with any questions on all occasions.”
- Joe, Google Review
“We have been very pleased with Hanover Insurance. We recently had a storm in the area. They not only replaced our roof, but also replaced our vinyl siding that was damaged. They were pleasant to work with very fair and fast. Thanks so much!”
- David, Google Review
“I would trust my kids with them!”
- Behzod, Google Review
“My family and I escaped from the Camp Fire in Paradise with not much more than our clothes…I'd like to give the whole team a big hug and a score of at least 100 out of 10. (Yes, I said that right!)”
- A California customer
“Within an hour of alerting my local agent of my loss, I received a phone call from the adjuster …who settled my claim in three days! I was extremely impressed with their speed, professionalism, and expertise.”
- A Michigan customer
“The adjuster completed all paperwork including a check from his car while in my driveway. Literally one working day!!”
- Roger, Google Review
“You did awesome for my family!”
- A Virginia customer
“Never did I feel our claim was just another claim number on the never-ending pile of claims.”
- A Wisconsin customer
“Their first concern is always for those involved and then they advocate on your behalf. Great customer service at affordable pricing.”
- Joe, Google Review
“... Recently we decided to investigate bundling of homeowners with our vehicles and the results are AMAZING!! Competitive, customer-oriented and responsive. What more can you ask.”
- Rick, Google Review
“Love everything about this company from the pricing of policies, ease of using the website and…general help overall.”
- Chuck80, clearsurance.com
“Great [home] coverage at an affordable rate…We have them for auto as well and they made our auto claims a breeze.”
- Rafiki, clearsurance.com
“Great service during my claim to get my car fixed after getting rear ended!”
- Mike, Google Review
“Hanover offers discounts to teachers in Massachusetts. It has saved us a lot of money on our premiums.”
- magsinoj, clearsurance.com
“pleasantly surprised at the friendliness of the people, and the ease of the process...Hanover was helpful, kind and friendly, and I am so happy I switched to them.”
- LisaEPM, clearsurance.com
“…warm, friendly and always reassuring. …you guys are making a difference.”
- A Connecticut customer
“I can hardly believe how seamless the whole process was.”
- A Michigan customer
“Absolutely the greatest claims experience I have ever had.”
- A Michigan customer
“Hanover saved us a lot of money. Our agent was very helpful and really explained all of the coverages thoroughly.”
- Noelle, clearsurance.com
“I can assure you that I will be a Hanover insured for life.”
- A Connecticut customer
“This is a great company, I had a leak in my basement. I filed a claim my insurance company came out and handled it immediately. I would recommend them to anybody.”
- Patrick P., Yelp
“Hanover Auto Insurance is very affordable and covers everything I need especially when I was involved in an accident last year. They have fantastic employees that are very very understanding. They have always been willing to work with my husband and I. So far I've had a great experience.”
- Melissa, consumeraffairs.com
“Awesome. Hanover is a great company they give me the best rate. I'm totally happy with them. The staff is really friendly. ”
- msterrific, clearsurance.com
“Utilizing the automatic payment at Hanover Auto Insurance was easy and nice to receive a small discount for going paperless. The email correspondence was convenient when initially setting up the insurance. Being able to print proof of insurance immediately was also convenient.”
- Abby, consumeraffairs.com
“Setting up my insurance policy with Hanover was quick and I was able to set it up before going into work!”
- Samantha, consumeraffairs.com
“Hanover provides me a great rate as a student!”
- paige52, clearsurance.com
“Hanover insurance is a great company to work with. I had totaled my car due to black ice and Hanover handled it promptly and quickly. Basically took care of everything for me including replacing my eyeglasses. I would highly recommend Hanover.”
- twg333, clearsurance.com
“They are the best company I have ever used. Purchasing my insurance was super easy. I looked at several price comparisons through multiple websites.”
- Jennifer, consumeraffairs.com
“My overall experience with them has been wonderful. I've been dealing with Hanover for years. I love this company and no one can get me to switch companies.”
- Jacobi, consumeraffairs.com
“I have this company and they are awesome. The customer service is great and very nice. Always very helpful.”
- chrisp7601, clearsurance.com
“The rates always stay very steady, no large increases like some companies. They have always provided excellent claims service. We've been nothing but pleased...”
- Kris, Google Review
“Hanover is affordable insurance. We are pleased with the rates and coverage options that Hanover offers. We get good discounts for having multiple vehicles insured and a very good coverage plan for bodily injury.”
- Safedrive, clearsurance.com
“Timely responses to inquiries. Looks out for us as far as pricing for our policies goes especially when we have family changes.”
- mygmailscreen, clearsurance.com
“I have been very satisfied with this insurance...I've been with Hanover for nearly 7 years now (I think) having made 3 claims and never had one problem. The customer service has been excellent and always get a fast response.”
- Karen, Google Review
“I had a car accident. When I called them there were no problems. They were very easy to work with and they took care of everything.”
- suzyq1, clearsurance.com
“Great customer service. Had to call for a few different things and they were great. Very happy with all aspects of insurance.”
- Erikkatnashua, clearsurance.com
“I am very happy with my insurance company. The rates are excellent and I also have my home owners insurance policy through Hannover.”
- tctclark, clearsurance.com
"Hanover is a great company and has handled this claim exceptionally well, far exceeding my expectations of reasonableness. The responsiveness, promptness of handling it, courtesy, and not lowballing the value of the wrecked vehicle was impressive. They even went a step further and realized we had child seats in the car and had us replace those… I wish more people realized the value of an independent agent and companies like Hanover."
- An Illinois customer
"Thanks for taking the time to help us develop a vehicle driver assessment policy. The car ride we took today was very helpful. We will implement the ideas and the form with our employees… We are fortunate to have The Hanover Insurance Group and The Horton Group as active risk management teammates."
- Tom from Indiana regarding The Hanover's risk management services
"They are the best company around. Their customer service skills are unbelievable, awesome company to have on your side"
- Chris1040, clearsurance.com
"I had a good experience with my homeowners claim. The claim was paid timely to the construction company."
- july271947, clearsurance.com
"Lots of options. Really great price, customer service explained everything. Lot of different endorsements to add. Only insurance you need."
- cadet_crosby, clearsurance.com
"Thank you for this evaluation and the time you spent to review our new pallet racking system/plan. Your site visit and help is greatly appreciated."
- Fred from Indiana regarding The Hanover's risk management services
"Great company to do business with! In all the years we have done business with this company we have been very happy with them. Their experience, professionalism and ability to anticipate our needs, has been what has kept us as clients for 22 years. They really know their clients and respond to their needs in a very timely manner. Their rates have always been reasonable as well. They will continue to have our business for many years to come."
- Ellie62, clearsurance.com
"Hanover rocks. By far the best price I could find by almost half. Still getting the same coverage I had from my old company. Also, their customer service is wonderful. Never have to wait on hold and they are super helpful."
- Hoard1117, clearsurance.com
"We switched our homeowners, auto, and supplemental liability to Hanover through agents in Oak Ridge and have been delighted with their service…."
- Jeff L., Better Business Bureau
"I have had auto and home insurance with Hanover for many years. They have always been excellent to deal with. They do an analysis annually to make sure my coverage is up to date and the lowest cost it can be. More than once they have called to tell me I can lower my premium by making certain changes."
- PCF, clearsurance.com
"Thank you for all of the great information that you provided including the e-learning series and the online driver training. All of this information will be useful for us."
- Janet from Massachusetts regarding The Hanover's risk management services
"Easy to work with. I was recently rear ended. My car had to be fixed and the process was smooth and easy. In just over a week, I had my car back without much inconvenience to me besides having to go get a rental.
- Lodzia98, clearsurance.com
"They have been easy to deal with. They were very helpful when purchasing the policy as we were buying a condo and it's a little more complicated than a house."
- misssue23, clearsurance.com
"Setting up my insurance policy with Hanover was quick and I was able to set it up before going into work! As soon as it was processed, the car dealership got a fax immediately. When I had to file an insurance claim, their customer service was friendly and the process was started in minutes. They get to the point because they're eager to help. The thing I've benefited from most was the loss of use coverage…."
- An Ohio customer
"My husband and I recently had a major water damage claim at our house. Our claims adjuster has been absolutely delightful to work with. She is thorough, compassionate, knowledgeable, efficient and kind. I just can't say enough good things about her. She has made this whole process so much easier. Because of her service, we'll be Hanover customers for a long time!"
- a New York customer
"Great bundled policy with homeowners, auto and umbrella/liability. So far no claims need to file but customer service has been satisfactory with billing and they come highly rated from my agent."
- qoq78, clearsurance.com
"I need to let you know what a blessing she, as your representative for The Hanover, has been. She took care of the problem at hand and quicker than I anticipated. Thank you so very much for the dignity that was shown in the quick response to help get this fixed."
- A Michigan customer
"Claim settled quickly. In my opinion, The Hanover is easy to work with when you have a claim. We had hit a deer and they were very quick to settle out our claim (car was totaled), and get us a check."
- hockeymom22, clearsurance.com
"Just wanted to say thank you for coming up and providing the driving instructor training. My guys say they learned some good stuff from it."
- Rich from Indiana regarding The Hanover's risk management services
"Just wanted to say thank you from the bottom of my heart for your help in making the experience of burst water pipes in my home on Jan. 9, 2017, painless and easy. I was devastated with the mess I woke up with on that morning…. You took very good care of me and the devastation."
- A Michigan customer
"Easy to work with. Hanover has been a great company to deal with. Easily transferred policies to new cars and when I moved."
- Smb1001, clearsurance.com
"It has been a pleasure working with The Hanover on the auto accident claim that was filed last week and I thought you might like to know that we have been impressed with the service we received. The people I spoke to were quick to get the wheels in motion (no pun intended) and they provided updates on the status of the claim as well as clear directions on what we should expect….Disruptions like this are never easy, but this has been remarkably smooth."
- A Wisconsin customer
"Our entire home's roof was damaged due to a hail storm. Hanover Insurance replaced my roof without blinking an eye and without raising my rates. It doesn't get better than that! The insurance adjuster was personable and knowledgeable, two traits that don't often go hand and hand in the personal insurance world."
- lhaight, clearsurance.com
"We wanted to tell you what a pleasure it was to work with you and The Hanover. You were consistently clear, helpful and responsive. What might have been a very unpleasant experience was handled really well, and made us glad that we have The Hanover as our carrier, and that you were our contact person."
- A Massachusetts customer
"This has been the easiest going insurance company i have used to date for my car or even my home."
- Paradoxvoid22, clearsurance.com
"Thank you all for your help in handling my car claim. You were patient to answer all of my questions and efficient in processing the claim. Having never been in an accident like this, it was an intimidating time. I hope I never experience that again. But if I do, I'm glad to know that the folks at The Hanover do such a good job."
- A Michigan customer
"The service I received could not be improved upon. Everyone was courteous and professional… The actions of your people eased the pain greatly and it [my truck] is now back to new condition… I have had two claims in the past with other companies (neither were my fault) and the service was ok… The Hanover's is the best that I have experienced."
-A Virginia customer
"Truly there when you need them. We had a wind storm come through our neighborhood and it blew several shingles off our roof. I contacted Hanover immediately and was pleasantly surprised to find that we were covered. They sent an adjuster within a few days and authorized a whole new roof within a week! Our agent was extremely pleasant, they paid promptly and we love our roof."
- Jstpshply, clearsurance.com
"We are happy to be represented by The Hanover Insurance Group-, and will continue to praise and recommend your company to our friends and relations."
- A Massachusetts customer
The Hanover Insurance Group − no one better
"We have had a homeowner's policy with The Hanover for 21 years and an automotive policy with them for 25 years. While we've had very few claims on our policy, The Hanover has been consistently excellent with customer service while offering very competitive rates."
- newt91, clearsurance.com
"Utilizing the automatic payment at Hanover Auto Insurance was easy and nice to receive a small discount for going paperless. The email correspondence was convenient when initially setting up the insurance. Being able to print proof of insurance immediately was also convenient. I used an insurance broker to help make the decision. They helped with all the paperwork and finding the best policy for my needs. An improvement though would making the billing a little more detailed as to what the charges mean and are for. Wish emails were sent out to remind when a payment is due."
- A Michigan customer
Great company
"I have had this company for insurance for 10 years now. I have had nothing but a pleasant experience with them. We have had two claims with them, one for our home and one for auto. They were both handled great and fast as well. I would recommend this company to friends and family. They have competitive rates as well."
- thecraftymonkeh, clearsurance.com
"Hanover Auto Insurance is very affordable and covers everything I need especially when I was involved in an accident last year. They have fantastic employees that are very very understanding. They have always been willing to work with my husband and I. So far I've had a great experience."
- A New Hampshire customer
Great insurance company
"We switched to The Hanover Insurance Group after [---] raised our rates, and we absolutely love them. They have great customer service, and when I was hit, I was really taken care of by The Hanover."
- hak44, clearsurance.com
"I've been dealing with Hanover for years. I love this company and no one can get me to switch companies."
- Jacobi from Michigan
Amazing insurance company
"This company is amazing. We have three cars on our policy with very low rates. I had to submit a claim and they took care of it right away, were very quick to answer any of my questions and worked with me when I wanted to switch to a different shop to take a look at my car."
- hyechica, clearsurance.com
"I changed to The Hanover Insurance after being with my prior provider for over 35 years. Just one month after changing to The Hanover, my home incurred hail damage. I was very concerned as I had just changed to The Hanover. However, my experience with the claims adjuster was excellent. The adjuster inspected the home, provided me with a check (less depreciation) right on the spot and noted that I would be reimbursed for the balance once the work was complete. Upon completion of the work, I submitted my final invoice to the adjuster and the balance of the approved funding was released within one week. I really appreciate the professionalism of this company."
- Thomas K., Better Business Bureau
"Best, most honest insurance company I have ever used. I had an issue with billing due to their system and it was fixed and I received a discount."
- Getpokedbyhope, clearsurance.com
"I am highly recommending Hanover Insurance. [I had] wind and storm damage to my roof [and they] replaced all damage without one issue. I'm 65 and will continue to use Hanover the rest of my days! A solid 10 rating."
- gemgary55, Wallet Hub
"I couldn't have had a better experience. From start to finish, all the staff that I dealt with were helpful and understanding. A big thank you to all!"
- A Michigan customer
"I used the Roadside Assistance for the first time ever in my life and I've been driving for 60+ years. Brijoh answered my call and was a total professional and kept me informed each step of the way. The mechanic was on the spot very promptly and I now have a new battery and so pleased with Hanover! Highly recommend."
- Jacregier, Wallet Hub
"Even on my adjuster's days' off or during an absence, he took the time (and consideration) to write back to me with key information when he just should've waited when he was supposed to be back on the job. Now, when people ask me about what is the best insurance, I don't hesitate and mention to trust their business to The Hanover. This type of service is priceless."
-A North Carolina customer
"My son's girlfriend was in an accident in his car - the vehicle was totaled. Hanover was very helpful thru the entire claims process."
-DDPis4me, clearsurance.com
"This is the first time in 20 years I have filed a homeowner's claim. Thank you for making the process very easy and painless and for being so friendly and helpful along the way."
-A Michigan customerstrong
"Glad we switched to Hanover! I have been very happy with my experience with Hanover. We used to have State Farm and Allstate and while they were not bad, the pricing that we received with Hanover combined with their great customer service has made us love our decision to switch."
- CL2017, clearsurance.com
"I had a problem with my roof. The Hanover took care of the problem swiftly and did an excellent job. I couldn't be happier with the result. I would recommend them to anyone, and I often do."
- Nicholas M., Better Business Bureau
Learn more about filing a claim with The Hanover"Always caring and doing all that is possible to help you through a terrible experience."
- A Massachusetts customer
"The Hanover claims department was so hands-on and followed up to be sure that we understood everything. They made a bad situation so much better!"
- 1 purple, clearsurance.com
"Having a solid, honest insurance company like [The] Hanover - with an employee like [my adjuster] - behind me made all the difference in the world."
- A Massachusetts customer
"I have always been pleased with the service and professionalism of your customer support team. [My adjuster's] professionalism and enthusiasm to get to the root of the issue promptly exceeded my expectations."
- A Georgia customer
"Getting in an accident was a new and stressful experience, and I didn't know what to expect working through the claims process. From the first customer service rep I spoke with to the adjuster…- I'm blown away with the speed, courtesy and professionalism of your organization. Thanks again for making me feel well taken care of and informed during a stressful time."
- A Michigan customer
"Thank you so much for all you did for my claim…I have a close friend with another insurance company who had to do all the work herself when she was rear-ended. She tried to tell me that's the way insurance works these days. You and [The] Hanover proved her wrong."
- A Maine customer
"I was terrified that we were going to get in over our heads putting in this claim. Once [our adjuster arrived], …he instantly began to reassure me that everything would be okay. Not only did he process the paperwork in his car, but by 8 a.m. the next morning, monies were released electronically. I have never done anything like this before and was so impressed with The Hanover. {My adjuster] kept in contact with me throughout the entire process….I needed someone to hold my hand, and he did all the way."
- A Michigan customer
"I found working with [The] Hanover to be very easy and the responsiveness very timely. My claim adjuster was exemplary in the performance of his duties. He was helpful in guiding the process, very timely in communications and had excellent follow-through. I could not be more pleased, and it was a pleasure working with him."
- An Illinois customer
"[The Hanover offers] lower prices than my previous home/auto/umbrella policies and more comprehensive coverage than [my] previous home policy, which really mattered when we experienced property damage that triggered a claim. Policy parameters were discussed with me by a knowledgeable agent and were clear. [My] claim was handled expediently, investigated properly, settled quickly, and I received payment within 2 weeks."
- ljb, Wallet Hub
"This is a great insurance company. They have great service and excellent pricing. I was able to bundle my home and auto insurance and save a lot of money."
-- chrishaggerty19, clearsurance.com
"[A customer] wanted to pass on to me how happy he has been with the claims service at The Hanover. Even though this was his first at-fault claim ever since he has been driving and the car was totaled, he felt that [his adjusters] showed empathy and took interest in him and made sure he understood the claims process and made sure he was valued as a policyholder. Thanks so much for all you do. We appreciate it. The claims service at Citizens/Hanover is always the best."
-- A Michigan agent
LC 2018-061