Hanover Mobile

Manage your Hanover or Citizens account from the palm of your hand. Just sign in with your My Hanover Policy account, or create a new account directly within the app.

With Hanover Mobile, you'll have access to:

Policy information

  • View your policy number, policy period, deductible, and more
  • See your full policy, so you know your coverage
  • View your auto ID card (excluding MA)

Roadside and accident support

  • Quickly call roadside assistance and view the services provided
  • View step-by-step instructions in the event of an accident


  • File a claim directly from Hanover Mobile
  • File glass claims and schedule service directly with Safelite
  • View all of your recent claims information

Contact information

  • Get in touch with your insurance agent by phone or email
  • Contact our claim service team 24/7

Self-service account management

  • Use your fingerprint to automatically log into your account with Touch ID
  • Pay your bill
  • Update your profile and contact info
  • Enroll in or change your paperless settings

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